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FAQ

Q. Where can I sign up for a HIVE account?
Select Sign Up after running the game to create your HIVE account.
Q. Can I buy, sell or trade accounts?
Selling, buying, trading or giving game accounts to other players is against our policy.We cannot guarantee the security of any account that has been passed from one player to another, and we reserve the right to ban any account that has been transferred between two different players. 
Q. Do not share your login data/personal information
We, GAMEVIL, are unable to restore accounts that are reported stolen/hacked.“Hacks” as they are called, can only occur if a person somehow acquires your personal/login information, so it’s your responsibility to keep that data safe.The main rules are as below, but not limited to.1. Never share your CS CODE, HIVE ID, and passwords with anyone!2. Avoid logging into your account on someone else's device. 3. If you're purchasing in-game currency, only do so through the in-game shop. Any other discount offers are considered fraud and you will be at risk of your personal information. 
Q. I can’t remember the password for my HIVE account. How do I find that out?
From the main screen of the game, go to “HIVE Login”. Press “Login >” at the top right corner of the screen. Then press “Forgot Password?”. You must enter your ID or registered email address.​
Q. How can i use coupon codes ?
1) Start the game and go to the Event page. 2) Enter your code at the Coupon Exchange Banner. 3) Check your inbox. If you do not see the item in your inbox, please re-start the game. *Please note that coupon codes can be used only for Android users due to recent changes to Apple’s policy, so unfortunately it is not possible to use any coupons on iOS devices anymore.
Q. Do I need to enter additional information after signing up for the HIVE account?
Please make sure to correctly enter any additional information, such as your birthday and phone number, as this is the information you will need when you forget your password.
Q. I can't sign up for a HIVE account. What do I do?
If the ID or the e-mail address you want to create your HIVE account with is already in use, you may not use it to create a new account. Also if you have more than 5 active accounts on a device/ip, you cannot sign up for a HIVE account. (Guest ID excluded)​
Q. I lost my password. What can I do?
a. Connect to HIVE with a mobile device -> Tap on the Log In Button on the top-right or bottom -> Select Forgot Password? -> Enter your HIVE ID or the e-mail address you used to sign up to reset your password.b. If everything's correct, you'll receive an e-mail with a link to reset your password to the e-mail address you entered when you signed up for the account.c. Go to the link in the e-mail to reset your password and tap on the Send Button, and you'll receive another e-mail with your newly created password.d. Log in with your new password and tap on the Profile Button on the top-right to go to Settings to set up a new password.* How to change your passwordTap on the Menu Button on the top-left -> Tap on [Change Password] on the bottom -> Re-enter the current password -> Enter the new password, confirm and save.​
Q. I didn't receive the e-mail to reset my password. What do I do?
You may have incorrectly input your e-mail address while signing up. If that's not the case, please check your spam folder to make sure. * If you failed to receive the e-mail, please register an inquiry through [Submit a Question] at the bottom.
Q. How can I change my HIVE password?
Go to the mobile HIVE site (m.withhive.com) -> Tap on the 三 Icon on the top-left -> Tap on Profile -> Tap on [Change Password] on the bottom -> Enter the current password -> Enter the new password, confirm and save.* Please make sure to make up your password using at least 2+ combinations of [letters(upper case/lower case), numbers, and special characters (!@#$%^&*_+-)] with 6 to 16 letters.​

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